Partner Integration

Project in progress!

Problem

Since 2020, more degree programs have moved to an online or hybrid model of instruction. This is also true of programs like Teacher Education, where a lot of the feedback for students needs to happen inside the classroom that the student teacher is teaching in.

With the help of tools like GoReact, student teachers can teach in schools around the country and their instructors can evaluate them through a video recording platform asynchronously or in real-time.

Our company partnered with GoReact to boost the value to our mutual user base and appeal to those who only had 1 product.

Goal

The first version of this integration lacked the “tightness” that our customers were craving. There were two main issues to tackle:

1. Clearing up technical misunderstandings with GoReact so that the integration could be more seamless. Updating to new LTI standards, increasing communication between dev teams across companies {Anand + Pete}.

2. Disjointed/Disconnected experience - 2 distinct products = more cognitive load and switching, stop/start experience, too many opportunities to mess up.

Version 1 vs. Version 2

Insights

| How did you solve problem 1?

• ?????

Actions - REMOVE THIS?

Build Trust | Show the value of design and our ability to remove roadblocks, not become one.

• Changed design behaviors to better meet expectations and change perceptions.

• Designers started sharing early and often, in lower fidelity.

  • Coached scrum teams on how to refine low-fi designs.

• Shared success stories of designers pushing back to achieve better experiences and usage metrics.

Equip | Give designers the tools they need to feel confident in their jobs and professional relationships.

• Coached designers to improve communication during refinement - bring data!

• Improved leadership processes to ensure clearer project requirements from the beginning.

• Worked together to utilize wireframe components in Figma.

Evangelize | Show the company-at-large why design matters.

• Shared what I learned from these interviews with the scrum teams.

• Educated scrum teams on the design process and walked them through a small design sprint.

• Gave a company-wide presentation on what being a designer looks like at Watermark.

Outcome

What happened after you implemented your changes?

Any data you can use?

Any quotes?