Résumé

Product Design Manager & Lead
Watermark Insights, 2021-Present

• Manage a team of designers responsible for four product offerings

• Set strategic direction for multiple products across the suite

• Led proof of concept to incorporate AI into our flagship product

• Started cross-functional service design program

Senior Product Designer
Watermark Insights, 2020-2021

• Designed a new product, from inception through launch

• Led design for two product offerings

• Evolved the design system and design operations
  

Product Designer
Watermark Insights, 2017-2020

• Designed complex, suite-wide integrations

• Conducted extensive user interviews and usability tests

• Built UX artifacts including User Journeys & Empathy Maps
  

UX Designer
Spredfast, 2017

• Developed customer journey framework

• Redesigned elements of spredfast.com & other sites

• Provided UX leadership within the marketing team
  

Client Success & Customer Research
Chiron Health, 2015-2016

• Built Client Success program within startup culture

• Responsible for onboarding, utilization, & growth of over 180 accounts

• Led client research initiatives for feature development
  

Business Analyst & Designer
UniMed Direct, 2014-2015

• Designed in-house, case management solution

• Led design sessions with nurses & case workers

• Earned stakeholder buy-in across all levels of the business
  

Design & Innovation Intern
Seton Healthcare Family, 2013-2014

• Collaborated with designers, project managers, and executives to redesign the Seton Total Health Program